Terms of Service

Thank you for using Pindrop Travel. These Terms of Service (the "Terms" or "Agreement") constitute a legally binding agreement between you and Pindrop Travel ("Pindrop Travel," "we," "us," or "our") governing your access to and use of the Pindrop Travel mobile and web application (the "App") and all related services (collectively, the "Services").

By creating an account, tapping "Sign Up," "Register," "Join," or by otherwise accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the App.

The App is a platform that connects travelers with licensed travel agents. Pindrop Travel is an intermediary — we do not sell travel services of any kind. Travel agents registered on the platform are solely responsible for the accuracy of their trip listings, pricing, availability, terms, and refund policies.

These Terms may be amended from time to time. We will notify you of material changes via in-app notification or email. Continued use of the App after the effective date of any revision constitutes acceptance of the updated Terms.

Registered users of our Services are "Members." Unregistered visitors are "Visitors." These Terms apply to both Members and Visitors.

2.1 Age and Legal Capacity

You must be at least 18 years of age and have the legal capacity to enter into a binding contract in your jurisdiction to use the App. By using the App you represent and warrant that you meet these requirements.

2.2 Account Creation

You must register for an account to access most features of the App. You agree to:

• Provide accurate, current, and complete information during registration.
• Use your real legal name on your profile.
• Maintain only one account.
• Keep your password secure and confidential.
• Not transfer your account to any other person or entity.
• Notify us immediately if you suspect unauthorised access to your account.

You are responsible for all activity that occurs under your account.

2.3 Account Types

The App supports two account types: Traveler and Travel Agent. Your account type is selected at registration and determines which features are available to you. Account types cannot be changed after registration. If you need a different account type, please create a new account with a different email address.

2.4 Notices and Communications

You agree that we may provide notices, payment confirmations, booking updates, and other service messages to you by email, push notification, or in-app message. You are responsible for keeping your contact information current. Missing a notice because your contact information is out of date does not exempt you from the obligations described in the notice.

When you download the App from Apple App Store or Google Play (each an "App Distributor"):

• The license granted to you is a limited, non-transferable right to use the App on a compatible device in accordance with the applicable App Distributor's usage rules.
• Pindrop Travel, not the App Distributor, is responsible for the App and any claims arising from your use of it. The App Distributor has no obligation to provide maintenance, support, or warranty coverage.
• You represent that you are not located in, or a national or resident of, a country subject to a U.S. government embargo or designated as a terrorist-supporting country, and that you are not listed on any U.S. government prohibited-party list.
• You acknowledge that the App Distributors are third-party beneficiaries of these Terms with respect to the App license, and each Distributor may enforce its terms against you.

4.1 Booking Process

When you book a trip through the App, you enter into a booking agreement directly with the travel agent who listed the trip. Pindrop Travel is not a party to that booking agreement and is not responsible for the travel agent's performance. You should review all trip details, inclusions, exclusions, and the travel agent's refund policy before confirming a booking.

4.2 Deposit Payments

To confirm a booking, you must pay a deposit as specified on the trip listing. The deposit amount and any applicable Pindrop Travel platform fee are displayed on the booking confirmation screen before payment. Deposits are processed immediately via Stripe.

4.3 Payment Plans and Installments

Where a travel agent has enabled a payment plan, your remaining balance after the deposit is divided into monthly installments due by the dates shown in your Booking Detail screen. You are responsible for paying each installment by its due date. Pindrop Travel will notify you in advance of each upcoming payment.

4.4 Autopay

If you enable Autopay, you authorise Pindrop Travel and Stripe to automatically charge your saved payment method on each installment due date without further action from you. You may disable Autopay at any time from your Booking Detail screen. Disabling Autopay does not waive your obligation to pay installments on time.

4.5 Split Payment Mode

On group bookings where the travel agent has enabled split payment mode, the deposit is divided equally among all travelers. As the primary traveler who created the booking, you are responsible for ensuring that all co-travelers receive, accept, and complete their invitation to pay their share. Pindrop Travel is not liable for a co-traveler's failure to pay.

4.6 Cancellations and Refunds

Pindrop Travel's platform fee (the fee charged at the time of your deposit) is non-refundable under all circumstances. Refund eligibility for your trip deposit and installment payments is governed solely by the refund policy set by the travel agent, which is displayed on the trip listing. Pindrop Travel does not process refunds on behalf of travel agents. We strongly recommend purchasing travel insurance for your trip.

4.7 Duplicate Bookings

You may book any given trip only once. If you attempt to book a trip you have already booked, you will be redirected to your existing booking. To modify an existing booking, contact your travel agent via in-app chat.

5.1 Eligibility

Travel Agent accounts are available only to licensed travel professionals. By registering as a Travel Agent, you represent that you hold all licenses, registrations, and authorisations required by applicable law to sell travel services in the jurisdictions in which you operate.

5.2 Stripe Connect Requirement

To accept payments through the App, you must connect a Stripe account via Stripe Connect and complete Stripe's identity verification and onboarding process. By connecting a Stripe account, you agree to Stripe's Connected Account Agreement and Stripe's Services Agreement. You are responsible for providing accurate information to Stripe and maintaining your account in good standing. Pindrop Travel has no liability for Stripe's decisions regarding your connected account, including any restriction or suspension of charges.

5.3 Trip Listings

You are solely responsible for the accuracy, completeness, and legality of all trip listings, pricing, availability, itineraries, and associated content you post on the App. Pindrop Travel reserves the right to review, reject, or remove any listing at its discretion. You must not post listings that are misleading, fraudulent, or in violation of applicable consumer protection or travel law.

5.4 Subscription and Platform Access

Access to Travel Agent features requires an active subscription. Subscription plans, fees, listing limits, and feature tiers are displayed on the Subscription page within the App. Subscription fees are charged monthly or annually (as selected) and are non-refundable. You may cancel your subscription at any time; access continues until the end of the paid billing period. Pindrop Travel reserves the right to modify subscription pricing with 30 days' notice.

5.5 Platform Fees

Pindrop Travel charges a platform fee on each payment processed through the App. This fee is deducted automatically via Stripe Connect's application fee mechanism before funds are transferred to your Stripe account. The applicable fee rate is displayed on your Subscription page. Stripe's standard payment processing fees are additional and are deducted by Stripe before payout.

5.6 Refund Obligations

You are responsible for honouring the refund policy you publish on each trip listing. If a traveler is entitled to a refund under your stated policy, you must process the refund through your Stripe dashboard within the timeframe specified in your policy. Pindrop Travel does not process refunds on your behalf and is not liable for your failure to issue a refund.

5.7 Agent Communications

All communications with travelers related to a booking must be conducted through the App's in-app messaging system. Directing travelers to communicate or transact outside the App is prohibited.

6.1 Your Content

You retain ownership of content you submit to the App (including profile information, photos, and trip listings). By submitting content, you grant Pindrop Travel a non-exclusive, worldwide, royalty-free license to use, copy, display, modify, and distribute that content solely to operate and improve the Services. This license ends when you delete the content or your account (subject to legal retention requirements).

You represent and warrant that: (a) you own or have the right to submit any content you post; (b) your content does not infringe any third-party intellectual property, privacy, or other rights; and (c) your content is truthful and not misleading.

6.2 Pindrop Travel's Intellectual Property

All App source code, design, trademarks, service marks, logos, and other proprietary content are owned by or licensed to Pindrop Travel and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the App for its intended purpose. No other rights are granted.

6.3 Feedback

If you submit suggestions, ideas, or other feedback about the App, you grant Pindrop Travel the right to use that feedback for any purpose without compensation or attribution.

You agree that you will not:

• Violate any applicable law, regulation, or third-party right.
• Provide false, inaccurate, or misleading information.
• Create more than one account or create an account under a false identity.
• Use another user's account without authorisation.
• Harass, abuse, threaten, or defame any user, travel agent, or Pindrop Travel personnel.
• Post spam, unsolicited promotions, or chain communications.
• Upload content containing malware, viruses, or other harmful code.
• Scrape, crawl, or systematically extract data from the App.
• Reverse-engineer, decompile, or attempt to derive the App's source code.
• Use bots or automated methods to interact with the App.
• Circumvent any security or authentication feature.
• Use the App for any unlawful purpose, including fraud or money laundering.
• Reproduce, redistribute, or sell access to the App or its content without written consent.
• Engage in or facilitate transactions outside the App's payment system.
• Violate any applicable intellectual property, privacy, or export control law.

Violation of these prohibitions may result in immediate termination of your account, and may expose you to civil or criminal liability.

No Warranty

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APP AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. PINDROP TRAVEL DOES NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

PINDROP TRAVEL IS NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF TRAVEL AGENTS, THE ACCURACY OF TRIP LISTINGS, OR THE QUALITY, SAFETY, OR LEGALITY OF ANY TRAVEL SERVICE. YOUR USE OF ANY TRAVEL SERVICE BOOKED THROUGH THE APP IS ENTIRELY AT YOUR OWN RISK.

Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PINDROP TRAVEL AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE APP OR SERVICES, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF PINDROP TRAVEL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Aggregate Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PINDROP TRAVEL'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO PINDROP TRAVEL (EXCLUDING PAYMENTS TO TRAVEL AGENTS) IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) US $100.

Some jurisdictions do not allow certain exclusions or limitations of liability. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

10.1 Informal Resolution

Before initiating any formal proceeding, you agree to attempt to resolve any dispute with us informally by contacting support@pindroptravel.com and providing a written description of the dispute. We will attempt to resolve the dispute within 30 days of receiving your notice. If we cannot resolve the dispute informally within 30 days, either party may proceed to binding arbitration as described below.

10.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the App that cannot be resolved informally shall be settled by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules and, where applicable, its Consumer-Related Disputes Supplementary Procedures (available at www.adr.org).

BY AGREEING TO ARBITRATION, YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

Arbitration shall take place in Prince George's County, Maryland, unless otherwise required by AAA rules. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

10.3 Governing Law and Venue

These Terms are governed by the laws of the State of Maryland, without regard to conflict of law principles. For any matter not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Prince George's County, Maryland.

10.4 Class Action Waiver

You agree that any dispute must be brought in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

Either party may terminate this Agreement at any time and for any reason. You may close your account by contacting us at support@pindroptravel.com. Pindrop Travel may suspend or terminate your account immediately, without notice, if we reasonably believe you have violated these Terms, applicable law, or if your use of the App poses a risk to other users or the platform.

Upon termination, your right to use the App ceases immediately. Provisions of these Terms that by their nature should survive termination will continue to apply, including Sections 6, 8, 9, 10, and 12.

Entire Agreement

These Terms, together with the Privacy Policy and any additional terms applicable to specific features, constitute the entire agreement between you and Pindrop Travel regarding the Services and supersede all prior agreements.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

No Waiver

Pindrop Travel's failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent. Pindrop Travel may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets without your consent.

Electronic Signatures

Your use of the App, submission of online forms, and other electronic interactions constitute electronic communications. You agree that agreements, notices, and other communications we provide electronically satisfy any legal requirement that such communications be in writing, to the fullest extent permitted by applicable law.

Contact

Questions or notices regarding these Terms should be sent to: support@pindroptravel.com

California residents who are unable to resolve a complaint with Pindrop Travel may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834; telephone (800) 952-5210 or (916) 445-1254.